Terms of Service
LEDGERLOOP AI – TERMS OF SERVICE (B2B)
Last updated: 2025-02-01
For Swedish version: Almänna Vilkor
Important Notice Regarding Beta and Free Use
LedgerLoop AI is currently provided in a beta and evaluation phase and may be offered in whole or in part free of charge. During this period, features, performance, and usage limits may change without prior notice.
We reserve the right to end the beta/free period at any time and transition the Service to paid subscription plans. Clients will be informed before such transition. Continued use after such notice constitutes acceptance of the applicable pricing and terms for the selected plan.
1. Parties and acceptance
These Terms of Service (“Terms”) govern LedgerLoop AI (the “Service”) provided by Riza Consulting AB (Reg. No. 559213-9090), Skogslyckevägen 9, 436 55 Hovås, Sweden (“Provider”, “we”, “us”).
By ordering, accessing, or using the Service, the business customer (“Client”) accepts these Terms. If you accept these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.
We may rebrand in the future (e.g., “LedgerLoop Group AB”). The legal contracting entity is the one stated in the applicable Order (defined below), and these Terms remain effective until formally updated.
2. Definitions
“Users”: individuals authorized by Client to use the Service.
“Documentation”: Provider’s documentation and instructions for the Service.
“Client Data”: any data or materials submitted, generated, stored, or processed by Client/Users in the Service.
“Order”: an order form/subscription plan (including term, fees, and any annexes) referencing these Terms.
“DPA”: the Data Processing Agreement between the parties.
“Subscription Period”: the subscription term (e.g., month/year) during which Client is entitled to use the Service under the Order.
3. The Service
LedgerLoop AI is a B2B SaaS platform for bookkeeping, customer/supplier invoicing, payroll administration, and related financial workflows.
The Service is a tool. Client remains responsible for compliance with applicable laws, good accounting practice, and internal decision-making. Provider does not provide legal, tax, or audit advice unless expressly agreed in writing.
Accounting, reporting, and regulatory compliance
The Service is a technical tool for bookkeeping and financial administration. Provider does not guarantee that the Service, automated features, or AI-based analyses produce accurate, complete, or legally sufficient accounting records, reports, or supporting documentation.
Client is solely responsible for:
maintaining correct accounting and payroll records,
preparing and submitting tax returns, annual reports, and regulatory filings on time,
ensuring compliance with applicable laws and regulations.
Provider is not responsible for incorrect bookkeeping, incorrect filings, late submissions, tax surcharges, penalties, fines, damages, or other legal or financial consequences incurred by Client.
4. Contract structure and precedence
These Terms apply together with any Order and any DPA. If there is a conflict, the following order applies: (1) Order, (2) DPA (for data protection matters), (3) Terms, (4) Documentation.
5. Accounts, Users, and security
Client is responsible for ensuring only authorized Users access the Service, safeguarding credentials, and ensuring Users comply with these Terms and applicable law. Client is responsible for activity occurring under Client and User accounts.
6. Acceptable use
Client may use the Service for internal business purposes in accordance with the Order and Documentation.
Client/Users must not:
use the Service for unlawful purposes,
transmit malware or attempt to bypass or attack security,
reverse engineer, copy, decompile, or attempt to derive source code (to the extent such restrictions are enforceable),
disrupt or overload the Service (e.g., scraping/abuse),
share accounts or circumvent usage/licensing limits.
Provider may temporarily restrict or suspend access to protect the Service, other customers, or in case of suspected abuse, and will notify Client where reasonably possible.
7. Client responsibilities
Client is responsible for the accuracy and appropriateness of Client Data, having the right and lawful basis to process and upload personal data, complying with applicable laws (accounting, payroll, tax, GDPR, etc.), and exporting data before termination/suspension if needed.
8. Support, maintenance, availability
Provider does not guarantee uninterrupted or error-free operation. Planned maintenance and unexpected outages may occur.
Backups are performed regularly, but recent data may be lost if a restore is necessary.
Any service levels (SLA) apply only if expressly agreed in an Order or annex.
Data responsibility and backups
We perform regular backups of the Service, but such backups do not constitute a guarantee of complete or error-free restoration of Client Data. Client is solely responsible for maintaining its own backups by exporting data or using other appropriate methods. Provider is not liable for loss, deletion, corruption, or unavailability of Client Data, regardless of cause, except to the extent required by mandatory law.
9. Fees, billing, taxes
Client pays fees as set out in the Order. Prices exclude VAT unless stated otherwise.
Late payments may accrue statutory/contractual interest and fees. For non-payment, Provider may limit features, suspend access, and terminate after a reasonable grace period.
10. Subscription, auto-renewal, and cancellation
Unless otherwise stated in the Order:
The subscription runs for a Subscription Period and automatically renews for successive Subscription Periods of the same length.
Client may cancel so that the subscription ends at the end of the then-current Subscription Period by cancelling in the Service or contacting Provider before the Subscription Period expires (no later than the last day of the Subscription Period), unless the Order states a different notice period.
11. No refunds after a new period starts
Fees are non-refundable once a new Subscription Period has started. If Client cancels during a Subscription Period, the cancellation takes effect at the end of that Subscription Period and any fees already paid or invoiced are not refunded, unless required by mandatory law or expressly stated in the Order.
12. Beta, free use, and feature/limit changes
Provider may offer the Service for free during a beta or evaluation period. During such period, the Service may be incomplete, contain errors, and change frequently.
During beta/free use, Provider may, without prior notice:
add, modify, or remove features,
change or introduce limitations, including AI usage limits (e.g., number of prompts/questions, tokens, documents, extractions),
reduce performance or availability.
If Client later moves to a paid plan, Provider may still apply reasonable usage limits and fair use policies as set out in the Order and/or Documentation. For material adverse changes to paid plans, Provider will aim to provide reasonable advance notice.
13. Data export, portability, deletion
Client may export Client Data using available features. Client is responsible for exporting data before termination or suspension.
After termination, Provider may delete Client Data after a reasonable period (e.g., 30 days) unless otherwise required by contract or law.
Provider intends not to impose unreasonable contractual or technical barriers to switching providers. Upon request, Provider will, to a reasonable extent, make Client Data available in a structured, commonly used format within a reasonable time. Any migration/assistance services may be charged as set out in the Order, to the extent permitted by applicable rules.
14. Personal data and DPA
Where Client processes personal data in the Service, Client is typically the controller and Provider acts as processor under the DPA.
If a DPA is required for Client’s use, Provider may restrict relevant features until the DPA is in place.
If a personal data breach affects personal data processed by Provider as processor, Provider will notify Client without undue delay as set out in the DPA and applicable law.
15. Intellectual property
Provider (and/or its licensors) retains all intellectual property rights in the Service and Documentation. Client receives a limited, non-exclusive, non-transferable license to use the Service for internal business purposes during the subscription term. Client retains ownership of Client Data.
16. Confidentiality
Each party must keep the other party’s confidential information confidential and use it only to perform under the agreement, except where disclosure is required by law or authority, or the information is lawfully public.
17. Third-party services and integrations
The Service may rely on third-party services (e.g., cloud infrastructure, email, AI services, payment providers). Provider is not responsible for outages or failures caused by third parties outside Provider’s reasonable control.
18. Disclaimer
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Provider disclaims warranties (express or implied).
19. Limitation of liability
To the extent permitted by mandatory law:
Provider is not liable for indirect or consequential losses, including loss of profit, loss of revenue, loss of business opportunities, production loss, or data loss.
Provider’s total aggregate liability is capped at the fees paid by Client for the Service during the 12 months preceding the event giving rise to the claim.
Nothing limits liability that cannot be limited by mandatory law, or liability arising from willful misconduct or gross negligence.
Client must bring any claim within 12 months of when Client knew or should have known the basis for the claim, to the extent such time limit is enforceable.
20. Indemnity
Client will indemnify and hold Provider harmless from third-party claims arising from Client Data, Client instructions, unlawful use, or breach of these Terms by Client/Users, to the extent permitted by law.
21. Force majeure
A party is not liable for failure to perform due to events beyond its reasonable control (e.g., government action, war, fire, major third-party outages, labor disputes, pandemic). The affected party shall notify the other party without undue delay.
22. Changes to the Service and these Terms
Provider may introduce new features, modify, or discontinue parts of the Service, and may update these Terms.
For paid plans, material changes to these Terms take effect 30 days after notice by email, in-Service notification, or website posting, unless mandatory law requires otherwise.
For beta/free use, changes may take effect immediately.
Continued use after the effective date constitutes acceptance.
23. Term and termination
Term and renewals are set out in the Order. Provider may suspend/terminate for material breach or non-payment after a reasonable grace period. Data export/deletion provisions apply on termination.
24. Governing law and disputes
These Terms are governed by Swedish law. Disputes are settled by Swedish courts, with Gothenburg District Court as first instance unless otherwise agreed in writing.
25. Language precedence
These Terms are provided in Swedish and English. In case of conflict, the Swedish version prevails unless explicitly stated otherwise.
26. Contact
Riza Consulting AB (LedgerLoop AI)
Skogslyckevägen 9, 436 55 Hovås, Sweden
Email: hello@ledgerloop.ai / info@rizaconsulting.se
Phone: +46 721515412